Study Programmes in Hospitality/Hotel Operations are concerned with coordinating the many operational tasks necessary for running a successful service unit. Managing a service unit requires knowledge and skills within a wide variety of fields. For example, a course in hotel operations teaches students the skills to effectively manage different responsibilities such as reception and concierge services, food production, restaurant and bar functions, housekeeping, administration, sales and marketing, human resource, accounts, convention management and tourism etc. Hotel Operations students learn the importance of maintaining the character and style of a hotel, managing other employees and to always keep an eye on the economic and cost/benefit balance of running a business. Hotel operation colleges prepare students to become managers and owners of various businesses in the hospitality world. While hotels are central, these skills translate well to other hospitality businesses such as restaurants and entertaining facilities. Learning how to run a hotel is not just about renting out a room. A good Front Office Manager knows all aspects of the hotel. They understand daily operations,

long-term planning, and management of all aspects of the business.

Hospitality Operation is a branch of knowledge that studies various aspects of the hospitality industry. It teaches students how to run hotels, restaurants, food service companies, managing travel and tourism, event management and other related businesses. There are numerous benefits of doing hospitality management. Making billions of dollars in annual revenues worldwide, the hospitality industry gives plenty of opportunities for career development. It is a dynamic and fast-growing industry, which gives challenges to learn from and opportunity for growth.

After studying hotel operations from MSU there are lots of lucrative and interesting openings and a wide range of career options available for students:

Hotels: One can get a job in different departments, i.e. Front Office, HousekeepingHouse Keeping, Food and Beverage Service, and Food Production according to one's skill and knowledge and one's interest. One can also make one's career in ancillaries like chain restaurantschain of restaurants, e.g. KFC, Taco-bell, McDonald's, Pizza Hut, etc.

Airline Industry: Is also a good option for hotel management students. One can join as an Air Hostess or a Flight Steward. Some of them can also join as Ground Staff or as Public Relationship Officers.

Cruise Ship Hotel Management: Individuals from a variety of hospitality backgrounds can find a variety of opportunities in cruise ship management. Not only are there diverse job choices, but also the chance to earn an income while traveling to exotic ports for free! From preparing gourmet meals to finding a guest a new room, each cruise ship manager plays a crucial role in ensuring the highest quality of service to customers. While their duties may not allow time to enjoy every Caribbean breeze or South American landscape that the ship finds, living in the equivalent of a Five-star hotel for extended periods of time presents its own singular advantages.

Institutional Management: This is also another good option for hotel operation students. They can enter the field of Institutional Management by supervising canteens in colleges, schools, factories, corporate set-ups etc. Students also have an option to go in catering departments of Railways, Banks, Armed Forces and Shipping Companies.

Retail sector: has a wide range open for hospitality graduates. It includes PVR, Malls, Back office jobs, Hospitals and BPO industry.

Travel and tourism industry, along with the related sectors contributing to it, is expected to grow in leaps and bounds in the coming years. A job in this industry can be highly exciting and adventurous and even pays well. In India, the travel industry hopes to create 46 million job opportunities by 2025. According to a report published by the World Travel and Tourism Council (WTTC), The Travel & Tourism Sector accounts for 330 million jobs or one in ten jobs on the planet, a figure which is only forecasted to continue increasing. What’s more, in the last five years, the Travel & Tourism sector has accounted for the creation of one in four new jobs globally.

For the Travel & Tourism sector to support 421 million jobs by 2029, the sector must be able to successfully attract, upskill and retain qualified talent. The evolution in the Travel & Tourism space, along with shifts taking place across the global workforce, will require businesses and governments alike to pay special attention to talent models.

Travel and tourism is the largest earner of foreign exchange world-wide and employs millions of people directly or indirectly through associated service industries. This industry includes everything from the government tourism departments and major multinational companies to the small-scale private travel agents. While working in this industry, one provides services to people who are traveling for business or holiday or both, thus catering to tour packages, pilgrim travel, adventure travel or casual sightseeing. At almost every point of work in this field, employees need to interact personally with the customers and understand their needs while making them comfortable, so as to be able to provide the best service in terms of travel options and arrangements

https://wttc.org/Initiatives/Sustainable-Growth

https://tradingeconomics.com/india/tourist-arrivals

Skills for the Hospitality Industry

Communication. Communicating clearly and professionally through your speech, writing, and body language is essential to good customer service in hospitality.

Resilience.

Initiative. Compliance training. Multitasking.

Adaptability. Attention to detail. Cultural awareness.

The golden rules of hospitality

Extend a welcome: Make eye contact, smile, say hello, introduce yourself, call people by name, and extend a few words of concern.

Notice when someone looks confused: Stop and lend a hand.

Take time for courtesy and consideration: Kind words and polite gestures make people feel special.

You will learn to offer day to day Guest experience at Industry integrated curriculum of the university:

• Ensure guests are greeted upon arrival and make time to interact effectively with Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction. Communicate any outstanding guest requests or issues to other necessary departments and ensure follow up.
• Interacts with guests on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall
• Collect, provide, and maintain comprehensive updated knowledge to be prepared to meet guest requests and deliver superior service. These services could include: places of interest, restaurants, limousine rentals, sightseeing tours, spa services, activities at the resort and any other information of
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve guest’s
• Supports implementation of the customer recognition/service program, communicating and ensuring the
• Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and
• Provide luxury guest service experiences for guests throughout their
• Improves service by communicating and assisting team members to understand guest needs, providing guidance, feedback, and individual coaching when
• Analyse Guest feedback from Medallia and online reviews and suggest ways to improve
• Sets a positive example for guest
• Empowers employees to provide excellent customer
• Maintains high visibility in public areas during peak
• Provides immediate assistance to guests as
• Records guest issues in the guest response tracking
• Daily monitors the luxury services offered at the Club InterContinental Lounge including guest interactions, and checking guest satisfaction
• Promote all hotel amenities, conveniences and programs offered
• Reviews comment cards and guest satisfaction results with
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous People:
• Ensure the front-line staff is properly trained on systems, security and Guest Experience championing procedures, and service and quality

• Ensure all team members are properly trained in areas such as: service delivery, hotel facilities and services, local directions, etc. and have the tools and equipment needed to effectively carry out their job functions
• Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures Responsible business:
• Be fully aware of the quality of product and ensure insight into the ethical behaviour of all vendors and service providers recommended to
• Demonstrate guest discretion, ethical behaviour, privacy and confidentiality in the conduct of day to day
• Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire,
• Understands and complies with loss prevention policies and

Minimum Working Hours in a Hotel for Trainees is 9 including one hour for Lunch and tea break.

Walking distance.

Dayshift/ Break shift/ Night Shift

6 hrs.

Yes, it will be provided by the hotel.

Dress code includes Black Trousers and white shirt, black shoes and socks.

8 hrs for 5 days practical

1 day theory

1 day weekly off

Practical is 8 hrs + 1 hrs of meal and tea