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Published: 10 Aug 2025
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In the service and hospitality sector, every customer interaction is valuable. Thus, consistently delivering a highly warm and quality service experience is vital for your business. For Chai Point—India’s most trusted chai-led beverage brand—building those moments of comfort and connection, with customers, calls for a team that is not just efficient, but skilled, motivated, and equipped to face the future.
Enter the B.Voc in Hospitality and Restaurant Operations, a UGC-recognised, work-integrated degree program by Medhavi Skills University (MSU). Designed exclusively for in-service professionals like those at Chai Point, this program blends academic knowledge with real-time, on-the-job learning—brewing career growth while ensuring business continuity.
Hospitality today is so much more than food or even a hot cup of tea - it is about the experience. The warmth of a welcome, the consistency of service or agility of operations - customer expectations are constantly changing.
For a customer-first brand like Chai Point, with handcrafted tea blends and tech-powered delivery and café experiences, having a qualified workforce becomes a strategic must.
Our B.Voc program at MSU - is not like a traditional classroom model - we bestow learning directly into the job, allowing your team to earn formal qualifications while performing, upskilling, and improving service, operations, and guest satisfaction.
The Indian F&B sector is growing fast, expected to reach $156.25 billion by 2027 with a 10.5% CAGR. Yet, only 20% of hospitality professionals have formal training or certification. This skills gap affects service quality, team productivity, and customer loyalty.
By collaborating with MSU on the B.Voc program, Chai Point is addressing this head-on—turning everyday team members into formally trained, career-oriented professionals. The results? Better reviews, lower attrition, and a robust leadership pipeline that evolves alongside the brand.
The B.Voc in Hospitality and Restaurant Operations, developed by Medhavi Skills University, is uniquely structured for current employees of Chai Point. Here’s what sets it apart:
Your café, delivery hub, or cloud kitchen becomes the classroom. Employees learn concepts and apply them immediately on the job, minimizing operational disruption and maximizing knowledge retention.
The program is aligned with the National Skill Qualification Framework and recognized by the University Grants Commission (UGC). This ensures both industry relevance and national recognition—critical for career mobility.
Unlike theoretical programs, this B.Voc offers live training at Chai Point locations—from guest handling and food service to kitchen operations and hygiene protocols—preparing employees for real-time demands.
Learners are guided by industry professionals from MSU and in-house trainers at Chai Point, combining academic insights with brand-aligned operational expertise.
Providing a pathway to a recognized degree while working improves employee morale, encourages loyalty, and significantly reduces attrition by reinforcing a sense of purpose and progression.
With over 3 million customers served, Chai Point is a mighty player in the hospitality arena. Nevertheless, just like most of the industry, the business operates in a sector not necessarily bound by formal education. This B.Voc program seeks to change that.
It will enable frontline staff to become team leaders, shift supervisor, or café manager, and remain in step with Chai Point standard norms in terms of brand and operational excellence.
The program focuses on practical, business-impacting skills such as:
Guest Interaction & Table Service: Creating memorable customer experiences at every touchpoint.
F&B Service & Inventory Management: Ensuring efficient, hygienic, and quality service delivery.
Kitchen Operations & Hygiene Protocols: Maintaining food safety, consistency, and team coordination.
Soft Skills & Workplace Readiness: Enhancing grooming, communication, and conflict management.
Leadership & Team Supervision: Equipping staff to lead with confidence and responsibility.
Digital Tools & Restaurant Analytics: Leveraging technology for smarter service and decision-making.
These competencies directly enhance KPIs—guest satisfaction, order turnaround time, resource utilization, and employee performance.
This partnership is a seamless blend of Chai Point’s operational excellence and MSU’s education leadership. Together, they create a unique “learn and earn” opportunity for employees.
Learning is embedded into routine tasks—whether at the counter, kitchen, or in logistics. Every day becomes a learning day without compromising productivity.
From associate to café lead, and from kitchen staff to supervisor, the B.Voc enables career growth that’s structured, visible, and attainable.
Aligned with NEP 2020, the program allows flexible entry and exit, transferable credits, and multi-institutional learning. It’s education that adapts to life.
With this program, employees don’t just serve—they grow. Here’s what the journey looks like:
Café Associates → Team Leads → Café Managers
Kitchen Staff → F&B Supervisors → Operations Managers
Delivery Staff → Logistics Coordinators → Hub Managers
Upskilled employees deliver better service, stay longer, and become champions of Chai Point’s values—resulting in a culture of continuous growth.
Investing in the B.Voc program yields measurable business outcomes:
With every employee who earns their degree, Chai Point strengthens its competitive edge in a crowded, fast-moving hospitality landscape.
The B.Voc in Hospitality and Restaurant Operations is more than an academic credential. It is a change-maker. Chai Point and Medhavi Skills University partnered to support a new definition of learning at work.
Whether you are a scaling brand, or an established leader in hospitality, this model demonstrates that skilling doesn't wait - nor does growth.
It's time to turn every chai break into a career breakthrough.
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